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Q. Do you have a mailing list to send out email updates?

Q. How do I find additional information such as dimensions, condition and pricing for an item I have interest in ?

Q. Do you offer appraisal services?

Q. Do you offer a designer or artist biography?

Q. How is the condition of each item described?

Q. Why are some items restored and some items are sold “as found” or in “ good, very good, or excellent original condition” ?

Q. Who does your restoration and what types of finishes do they use?

Q. Do you sell originals or reproductions?

Q. Do you have a shop or gallery? I see you have exhibited at Modernism shows and Antique Shows, Do you have a current show schedule?

Q. Do you sell to the trade or retail ?

Q. What does Net price mean ?

Q. Why do your sold items not have prices?

Q. What types of payment do you accept?

Q. Where are you located?

Q. How soon will my item be shipped?

Q. Can I make payments?

Q. Do you ship worldwide ?

Q. How do you ship your items?

Q. Who packs the merchandise and is it insured?

Q. Do you have a return policy?

Q. How long have you been in business and where else do you sell your collection ?

Q. Who is Premier Designs?

Q. Who owns Decodame.com?

Q. Do you have references?

Q. Can we use your images in our publications or auctions ?

 

Q. Do you have a mailing list to send out email updates?

A. Yes, we send out occasional updates, about 3 or 4 times a year. We do not send an email each time we post a new item. We generally post items on a daily basis and many of our clients check our “new arrivals page“ each day to see the new items listed. Many items sell within the first 48 hours of being listed on the website, so we suggest checking this page often so that you do not miss out on something you are looking for. Some of our clients bookmark this page and check it each day as part of their daily routine. You can join our mailing list here. We are not affiliated with any other website, catalog or retail location. We sell only from this web address. If you wish to purchase from the Decodame collection, you must purchase through this website.

Q. How do I find additional information such as dimensions, condition and pricing for an item I have interest in ?

A. Each item is posted within it’s own ‘box” on a main category page. Within that box you will find a photo and brief description of that item, including the approximate year of manufacture and country of origin, if known.

You will then note the item # and a text link, in BLUE that says “View Details…”. If you click on “View Details…”  it will take you to an individual detail page that has been created for that specific item. On that detail page you will find the price, dimensions, condition report, any history related to the item and designer name, if known. We take extra time and special care to supply you with additional detail photos and measurements up front to help you make a quick and confident decision.

Q. Do you offer appraisal services?

A. No. We are not certified appraisers, therefore we do not offer free evaluations or appraisals of your items. Our time is reserved for bringing our clients a fresh selection of varied merchandise that is available for purchase. Emails asking for appraisals or estimates will not be answered.

Q. Do you offer a designer or artist biography?

A. Whenever possible, we try to present you with as much information as possible. Many of the designers will have a biography on the page, under the item description. We will soon offer a biography listing of many of the designers we carry.

Q. How is the condition of each item described?

A. We personally photograph and write the descriptions of each item on our website. There are no third parties involved in the design of this site or the work involved to bring it to you. We do our best to give an accurate report of the condition on each item. However due to our extensive inventory, most condition reports are stated in general terms, if we note damage during our inspection, we do our best to include a photo of the area in question. Remember, these are not new items, and you should expect a certain amount of age. Generalized condition reports are common in this business and we follow those traditional standards and descriptions. We are happy to answer your questions regarding specifics on condition.

Q. Why are some items restored and some items are sold “as found” or in “ good, very good, or excellent original condition” ?

A. The majority of our items are at least 80 years old, in some cases they are up to and over 200 years old. We do our best to buy merchandise that is in the best possible condition, original or restored. Sometimes we buy things that have had previous restoration and sometimes we offer them ‘as found’ so that we can restore them after they are purchased, therefore the finish choices can be selected by the next owner of that object.

Chandeliers are an excellent example. Some of the chandeliers we purchase are already restored and we post them as such. Some are in original condition and need restoration. One customer may prefer polished nickel, another may want copper or satin brass. Furniture finishes are also personal, and color changes are often requested. Another issue is that some collectors are purists and prefer no restoration, they only wish to purchase items in original condition. Some customers prefer to have the piece restored by their own expert, or wish to do it themselves. Whenever possible, we try to accommodate our customer’s requests, by offering the merchandise prior to restoration, we can give our clientele numerous options.

Q. Who does your restoration and what types of finishes do they use?

A. Some of the items have been restored in Europe, prior to our purchasing the item, or shipping it here to the United States. If an item is restored here, we have one of our specialists restore the item. Our furniture restoration is done by European Craftsmen that have studied and apprenticed in the Old World methods. They take pride in their work and are experts at handling special antique items. They do traditional finishes such as French polishing that would have been found originally on the piece. A French Polished finish is more expensive, but can be touched up at a later time and is considered by collectors the best finish for wood furnishings. Sometimes a thin clear lacquer will be applied to tabletops for durability and function. They do not do the thick high gloss “car finishes”   as they are not appropriate for the piece and diminish the value. Our experts are careful to give the proper 'respectful restoration' methods to each item, they do not 'over restore' an item.

Q. Do you sell originals or reproductions?

A. The majority of our merchandise is period, unless otherwise noted. The item will always have an approximate date of manufacture.

Q. Do you have a shop or gallery? I see you have exhibited at Modernism shows and Antique Shows, Do you have a current show schedule?

A.
We do not have a storefront, We sell online only. We are not affiliated with any other website, catalog or retail location. We sell only from this web address. If you wish to purchase from the Decodame collection, you must purchase through this website. Prices shown are NET, which means our best price is already listed on the detail page. Our website now serves as our online gallery, open 24/7. We no longer have the need for a retail shop location or show schedule. This frees our time and energy so that we may offer our worldwide clients the best possible merchandise and pursue our interior design schedule. Our time is now focused on maintaining the website and work involved in bringing this merchandise to you in an online gallery format. We update this site daily. We feature the Modernism show schedules strictly as a convenience for our clients.

This website serves as our retail gallery and, as such, it is designed to sell from providing as many photos and details as possible. Please feel free to email us with your questions or more photos

Q. Do you sell to the trade or retail ?

A. We sell to everyone…interior designers, architects, museums, the entertainment industry, antique dealers and private collectors. Net pricing applies to all. We do our best to offer a variety of items in style and price range. We offer mid-range items as well as very rare museum quality items, suitable for those with advanced collections.

Q. What does Net price mean ?
A. Net price means the price shown on our website is our lowest trade price. There are no additional trade discounts available for dealers, architects  or designers. We have found that this policy works well, as designers and collectors can quickly determine if a piece in in their budget and make an informed decision to buy or look for something else that may better suit their needs and budget. If time is spent emailing back and forth, much time can be lost and an item could be sold to another client in the meantime. Our customer's interests are best served if our time is spent on finding and presenting new merchandise for the website. This net pricing policy is for everyone’s benefit.

Q. Why do your sold items not have prices?

A. We have a firm policy on sold items; we do NOT reveal prices of sold items, as a courtesy to our clients. There are no exceptions and we will not respond to emails asking us to reveal this information.

Q. What types of payment do you accept?

A. US Funds: Personal checks, business checks, Bank Wires.
International Funds: bank wires that are converted into US Funds.
Because of identity theft / fraud issues, we DO NOT accept credit cards or paypal.

Q. Where are you located?

A. Beautiful Naples, Florida, on the southwest coast. Zip Code 34108.

Q. How soon will my item be shipped?

A. Items will be shipped on the Monday following the clearance of your payment.
Out of state checks take 10-14 BUSINESS days to clear our bank.
If you are in a rush for your item, a bank wire transfer will offer the speediest method of payment.
Furniture items will be released after payment is cleared, and pick up is dependant on the schedule of that shipper. Once an item has left our hands, we are not responsible. We request that you have your item picked up within 3 weeks of your payment clearing, or a storage fee will be charged, unless otherwise agreed upon in advance.

Q. Can I make payments?

A. No, we do not offer a lay-away program.

Q. Do you ship worldwide ?

A. Yes ! We have clients that we ship to all over the globe.

Q. How do you ship your items?

A. Depending on the item’s size and the delivery location, we generally ship with UPS, large items shipped within the United States can be shipped with Vintage Transport or your choice of shipper. For small items such as jewelry we use either UPS or the United States Postal Service. Because of Fed ex's limitation on insurance ($ 100.) we do not use them to ship items valued at over $ 100.

Q. Who packs the merchandise and is it insured?

A. Most items are professionally packed by the company shipping the item. If the item is of a fragile nature, the UPS store will professionally pack the item (and crate if needed). Larger furniture items are packed by the shipper as well. All shipping and packing fees are to be paid by the buyer, direct to the shipper. If the UPS store is packing and shipping your item, you will pay them direct, either by email or phone with your credit card or send a check. If Vintage Transport or another shipper is handling your furniture, you would pay them direct, either in advance or C.O.D. All items must be fully insured for the price paid. These folks are professional packers and it is in your best interest to have a professional pack your item.

Q. Do you have a return policy or sell on approval?

A. No, we do not sell on approval and all sales are final. We do our best to provide you with numerous clear photos and descriptions of each item, in order for you to make a confident decision. We are happy to supply you with additional photos and answer any questions, prior to your purchase. You are also welcome to visit our warehouse and inspect the items prior to purchasing.

Q. How long have you been in business?

A. I have been online as the original Decodame.com since January 1998. Previously I was known as Premier Designs, since 1990. I have owned the domain name Decodame.com since January 1998 and I am the original and only owner of this website.
Decodame is not affiliated with any other website, catalog or retail location. Decodame sells only from this web address. Decodame does not sell on any online auction or through any other dealer. I have seen our name referenced in online auctions, and even our images used-this has been without our permission and we cannot take responsibility for those dealers. If you wish to purchase from the Decodame collection, you must purchase through this website.

Q. Who is Premier Designs?

A. Premier Designs was the name of my original design firm, however, when the website was started in 1998, the domain name was taken, so I took the domain name Decodame.com, hoping our clientele would find it easy to remember. Since I was in the design business for so long, and specialized in Art Deco, the name Decodame.com seemed like a natural fit. See the about us page for more information. Premier Designs was used in conjunction with the domain name for many years, we recently dropped the name to avoid confusion, however, some links to us from other websites, still list us as Premier Designs on their Links page.

Q. Who owns Decodame.com?

A. Lorial

Q. Do you have references?

A. Fellow dealer and Customer references are available upon request.  The Detroit Art Deco Society and other Art Deco organizations support our website.

Decodame.com  is sought out by publishers and authors such as Tony Fusco ( Author of several Art Deco, Vintage Poster books and President of the Boston Art Deco Society) and Antique expert Judith Miller, to contribute to their recent books. Judith Miller has published Decodame.com in 13 of her books in the last 5 years. See our Publications page for more information…

Decodame was sought out by design producers to participate in 2 episodes of the prime time network Television show, "Extreme Makeover, Home Edition", seen on Sunday nights, at 8 pm Eastern time on ABC ;  Episode # 404 that aired October 15, 2006 and and a second episode, # 416 that aired on March 4th, 2007.

See the ABC web pages for more info on these episodes: 
 ABC Extreme Makeover, Home Edition episode 404 in Minot, ND
 ABC Extreme Makeover, Home Edition episode # 416 in Tampa, FL

Q. Can we use your images in our publications or auctions?

A. No. All content included on this site, such as text, graphics, logos, and images, is the property of Decodame.com and is protected by United States and international copyright laws. Any reproduction of any materials from this website is forbidden without the express written authorization of Decodame.com. and or Lorial. Please see our Copyright information for full details.

We do send press kits to approved legitimate publications and welcome the inquiry. Simply email us with your request. In addition, if you see our images or name used improperly, please notify us immediately.

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